Refund Policy

Thank you for shopping with Sucvent (Malaysia) Sdn. Bhd. We value your satisfaction and strive to provide quality products and services. Please read our refund policy carefully to understand your rights and our procedures:

Eligibility for Returns and Refunds

• Products must be returned in their original condition, unused, with all original packaging, tags, manuals, and accessories intact.
• Some products, such as perishable items, personalized/customized goods, or those labelled non-returnable, are not eligible for returns or refunds.
• Proof of purchase such as an order invoice or receipt is required for all returns and refunds.

Return and Refund Window

• Returns and refund requests must be initiated within 14 days from the date of delivery.
• Requests made after this period may not be accepted.

Return Process

• To initiate a return, please contact our customer service at sucventmy@gmail.com or call 018 – 5756781.
• You will be instructed on how to return the product, including packaging and shipping details.
• Customers are responsible for return shipping costs unless the product was defective or damaged upon arrival.

Refund Processing

• Refunds will be issued to the original payment method used for the purchase.
• Once we receive and inspect the returned product, we will process the refund within 7 – 14 business days.
• In cases where a full refund is not possible, store credit or exchanges may be offered at our discretion.

Damaged or Defective Products

• Please notify us within 7 days of receiving any damaged or defective products.
• We will verify the issue and offer a replacement, repair, or refund depending on availability.

Non-Returnable Items

• Items that have been used, altered, or damaged by the customer.
• Perishable goods, personal care products, and hygiene-related items once opened.
• Gift cards, downloadable software, and any services.

Additional Notes

• We recommend keeping proof of shipment when returning products.
• We reserve the right to update or amend this policy without prior notice. Any changes will not affect returns initiated before the update.

For any questions or assistance, please contact our customer support team at sucventmy@gmail.com or call 018-575 6781.

Thank you for choosing Sucvent (Malaysia) Sdn. Bhd.